Project Overview

This project focused on the redesign of the WYSA mental health artificial intelligence application, targeting international students. WYSA features an AI chatbot that guides users through cognitive behavioral therapy techniques. Recognizing the unique needs of international students, I conducted a comprehensive analysis of WYSA's existing AI system, user experience, and ethical considerations. Through this analysis, I identified areas for improvement in user experience and proposed enhancements to cater specifically to the needs of international students. The redesigned WYSA app aims to enhance efficiency, satisfaction, accessibility, and safety for this demographic.

Key components

Analyzing WYSA's AI system, user experience, and ethical implications
Identifying advantages and areas for improvement in user experience
Developing a redesigned WYSA app tailored for international students
Implementing enhancements to improve efficiency and satisfaction
Addressing psychological needs and providing round-the-clock mental health support
Recognizing the reluctance of international students to seek help and providing a platform for self-help and support

Concept Development

The proposed concept leverages advanced AI technologies to improve the user experience and address the limitations of the current system:

Multi-modal Input - The chatbot system would be able to handle a variety of input types beyond text, such as voice and image, to improve accessibility and engagement for users
Contextual Awareness - The system would be able to understand and respond to user queries within the context of their ongoing mental health journey, including past conversations, progress made, and current state
Free Trial - The app provides a wide range of services for a 30days trial package, to help reduce over-reliance on the chatbot and encourage users to seek for human help in a true crisis

System Workflow

Information Architecture

Persona

User Journey Map

The redesigned WYSA app offers international students a confidential and accessible resource to manage psychological challenges in unfamiliar environments. By combining evidence-based cognitive behavioral techniques with AI technology, the app empowers users to address psychological issues independently while ensuring round-the-clock support.

Prototype

Usability Test Insights